Week 14

Day 20      Month 12

The End of IS Journey...

Time flies. Today is the last class for  course FSM 4401. By the way, Dr Fareed have covered three topics in today's lecture and lab session.

Knowledge Management System (KMS)

• the system aims to efficiently capture the knowledge from other people or resources
• the captured knowledge can be utilized to achieve organization's goals
• the system has changes the intangible to tangible

Acquisition is one of the task for KMS. IS Acquisition can be achieved by the following methods:

• in house- use of resources inside the company to build the system
• outsource- hire third party to create for you
• on-shelf- develop by own (no change and no customization) 

IS acquisition is based on System Development Life Cycle (SDLC).

Customer Relationship Management (CRM)

• should deal with internal and external customers
• work of mouth (WOM) is important- customers will talk good about you

Q: Is it cost effective to retain current customers rather than attract new customers?

A: In my opinion, retain current customers is more cost effective because less effort will do to maintain the sales and revenue for long term period.

Supply Chain Management (SCM)

• relate to traceability- so that easily to trace origin problem when there has product return
• allowed organization to deal with 3 segments:

1. upstream-related to suppliers
2. downstream- related to customers/ end users
3. internal- related to industry's processing system

Supply chain can be flow forward and backward according to different situations.

• Strategic solutions to supply chain problems:

1. vertical integration - to gain control of suppliers
2. Just-in-time inventory
3. information sharing

• Technology: inventory management system -automatic replenish the new coming and available stock

During lab session, we had received a surprise given by Dr Fareed, that was to complete an assignment (a short write up regarding supply chain) in 15 minutes. It made all of us stressful and nervous but still enjoy it  because it was a good experience to test our ability.

Finally, Dr Fareed had explain with us the ethics and things that can and cannot do at social media in order to retain followers. Here come the end of class FSM 4401. I am here to thanks for the guidnce of Dr Fareed along this semester and had brought a lot of new experience for us to explore. Last but not least, good luck to all my friends on final exam!!

Week 13

Day 13            Month 12

A Trip to Global Entrepreneurship Community (GEC) Summit 2017

Today, Dr Fareed had brought our class to  Global Entrepreneurship Community (GEC)  held at KLCC Convention Centre. It was a fruitful trip and I have explored a lot of new things and useful knowledge. Besides that, I am also wondering with the contributions of entrepreneurs from local as well as global. We reached there at around 10 am and leave at 4 pm. 

I am the participant of GEC Summit 2017!!

I have joined the lab regarding E-commerce and retail with the topic of " Supply Chain Asia: Innovation Playground". Mr Paul Lim, who come from Singapore, was the speaker for the lab. Through this lab session, I have gained the knowledge regarding the revolution of industry 4.0 and how it affects the future's retail field. 

What is Industry 4.0?

Industry 4.0 made up by three components:

1. Autonomous Technologies- technology without human efforts (eg: autonomous warehouse robots)
2. Internet of Things (IOT)- physical devices or appliances connect with the software or sensors to exchange data
3. Data analytics- to obtain information from data with the aid of software or specialized systems

The speaker had highlighted the benefits of robotics which helps to reduce the human efforts, in case improve the efficiency due to less error caused by human factors. I think the robotic system can be apply in food industry that the errors should be minimized in order to maintain quality of food.

In addition, we have also visit to the exhibition which showed the works from global and local entrepreneurs and inventors. I was shocked with the advancement of technologies today and I realized more and more things are related by information system.

The robot is dancing!!