The End of IS Journey...Time flies. Today is the last class for course FSM 4401. By the way, Dr Fareed have covered three topics in today's lecture and lab session.
Knowledge Management System (KMS)
- the system aims to efficiently capture the knowledge from other people or resources
- the captured knowledge can be utilized to achieve organization's goals
- the system has changes the intangible to tangible
Acquisition is one of the task for KMS. IS Acquisition can be achieved by the following methods:
- in house- use of resources inside the company to build the system
- outsource- hire third party to create for you
- on-shelf- develop by own (no change and no customization)
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| IS acquisition is based on System Development Life Cycle (SDLC). |
Customer Relationship Management (CRM)
- should deal with internal and external customers
- work of mouth (WOM) is important- customers will talk good about you
Q: Is it cost effective to retain current customers rather than attract new customers?
A: In my opinion, retain current customers is more cost effective because less effort will do to maintain the sales and revenue for long term period.
Supply Chain Management (SCM)
- relate to traceability- so that easily to trace origin problem when there has product return
- allowed organization to deal with 3 segments:
- upstream-related to suppliers
- downstream- related to customers/ end users
- internal- related to industry's processing system
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| Supply chain can be flow forward and backward according to different situations. |
- Strategic solutions to supply chain problems:
- vertical integration - to gain control of suppliers
- Just-in-time inventory
- information sharing
- Technology: inventory management system -automatic replenish the new coming and available stock
During lab session, we had received a surprise given by Dr Fareed, that was to complete an assignment (a short write up regarding supply chain) in 15 minutes. It made all of us stressful and nervous but still enjoy it because it was a good experience to test our ability.
Finally, Dr Fareed had explain with us the ethics and things that can and cannot do at social media in order to retain followers. Here come the end of class FSM 4401. I am here to thanks for the guidnce of Dr Fareed along this semester and had brought a lot of new experience for us to explore. Last but not least, good luck to all my friends on final exam!!
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